Return Policy


Mountain Heirs stands behind product quality and offers a 100% satisfaction guarantee. If you are not satisfied with your purchase, we will provide a refund (in original form of payment) or an exchange for the item within 90 days of purchase, unless noted below. After 90 days from the purchase date, all returns will be accepted on an inspection basis only.

We will apply your refund, less applicable shipping and handling charges, to the original form of payment.  If an exchange is desired, we will send it immediately.  If you receive damaged or defective merchandise in shipping, we will reimburse initial ground shipping and handling cost.

To return your purchase, simply contact Mountain Heirs via for a return shipping UPS label and return authorization number or call 828-260-1450.

All returns should be sent to:

Mountain Heirs Inc.

C/O Chamad Warehouse and Distribution

56 Branch St.

Marion, NC 28752

Please indicate reason for the return and the action to be taken (exchange/refund).  We will not accept parcels sent freight collect, COD or via air freight.